面交前
- 把商品、價格、瑕疵、配件及交收約定留在站內訊息，不只依靠站外對話。
- 核對相片、來源及功能。異常低價、限時催款或先付訂金的要求，都值得停下來查證。
- mMart 不代收、不託管款項，也不提供付款保證。 不要為「解凍款項」「啟用收款」或「平台保證金」付款。
- 不開啟陌生人提供的付款或驗證連結，不交出密碼、登入碼、銀行卡資料、證件或遠端操控權限。
- 選擇日間、明亮、人流穩定的公共地方，預先告知可信任的人。未滿 18 歲 不得使用 mMart。
面交時
- 不獨自進入陌生住所、車輛或偏僻地方。大型家具若要上門交收，安排同行者，避免透露多餘家庭資料。
- 先檢查實物、序號、配件、瑕疵和基本功能，再完成付款和交收。評分或商品標記不能保證真偽。
- 電子產品應確認沒有他人的帳戶或啟用鎖。出售前自行備份、登出及清除個人資料，不向對方透露登入憑證。
- 現金當面核對；電子轉帳要親自在可信的銀行或支付 App 確認實際入帳。截圖、短訊或對方手機畫面不能作唯一證明，平台沒有代你核實收款。
- 遇到威脅、騷擾、強迫付款或臨時轉去偏僻地方，停止交易並離開。安全比成交重要。
出現問題
保存必要的訊息、商品資料及付款或交收證明。不要報復、公開他人資料或自行追蹤對方。使用 App 內舉報及封鎖，或寄信 support@mmart.app。刪除帳戶不會抹去對方仍能閱讀的舊訊息；自己的裝置或外部副本仍需妥善保存。更多資料見 私隱政策。
懷疑詐騙時，透過可信的官方渠道聯絡付款機構及適當執法部門。如有即時人身危險，先離開現場並向當地緊急服務求助。支援信箱不能提供即時救援、退款、保險或緊急付款凍結，亦不保證即時回覆。
English version
Before meeting
- Keep the agreed item, price, defects, accessories and exchange details in app messages, rather than relying only on outside conversations.
- Check photos, provenance and function. Pause and verify unusually low prices, urgent payment demands and advance deposits.
- mMart does not collect or hold payments in escrow or guarantee payment. Do not pay to “unlock funds,” “activate receiving” or provide a supposed “platform deposit.”
- Do not open strangers' payment/verification links or share passwords, login codes, card details, identity documents or remote-control access.
- Choose a bright, busy public place in daylight and tell someone you trust. People under 18 must not use mMart.
At the meeting
- Do not enter unfamiliar homes, vehicles or isolated places alone. For furniture collection at a home, bring someone and avoid exposing unnecessary household details.
- Inspect the item, serial number, accessories, defects and basic function before payment and handover. Ratings or labels do not guarantee authenticity.
- Check electronics for another person's account or activation lock. Before selling, back up, sign out and erase personal data yourself without sharing credentials.
- Check cash together. For electronic payments, independently confirm actual receipt in a trusted banking/payment app. Screenshots, texts and the other person's screen are not sufficient by themselves. mMart does not verify receipt for you.
- Stop and leave if threatened, harassed, pressured to pay or redirected to an isolated place. Safety comes before a sale.
If something goes wrong
Preserve necessary messages, listing information and payment/handover evidence. Do not retaliate, expose personal information or pursue the other party. Report and block in-app or email support@mmart.app. Deleting your account does not erase old messages still readable by the counterpart. Manage your own device and external copies carefully. See the Privacy Policy.
For suspected fraud, contact the payment provider and appropriate authorities through trusted official channels. In immediate danger, leave and seek local emergency help. Support email cannot provide emergency rescue, refunds, insurance or urgent payment freezing, and immediate replies are not guaranteed.
Also read the prohibited-items list and Terms of Service.